Depending on the individual occasion, we process Personal Data for various purposes. Among other situations, we will process the hereinafter mentioned Personal Data for the described respective purpose:
If you contact us or when we contact you (in writing, electronically or by phone), we will process Personal Data such as name and contact data (postal address, e-mail or phone number) and the content and time of the relevant messages. We use this data for providing you the requested service, giving you information, process your request and to communicate with you. It is important to us, that you can contact us. We can also forward messages within the company to the responsible entity or office.
ii. Visiting Websites / Opening an Account / Using Apps / Subscribing to Newsletter
When you use our Online Services, we will process Personal Data such as IP-address, log data, information about the time our website was accessed and/or the app was installed and/or you have consented to the receipt of a newsletter, the duration of the visit, the pages accessed, device specific information, and all data that is provided to us through an online facility, such data may include an e-mail address, user name and credit card information. Additionally, we may, depending on the offer, also process information of the use of your customer account, your location or your shopping behavior. In case of a newsletter, we may additionally process Personal Data concerning the delivery of the newsletter, if and when you have opened and forwarded the newsletter as well as links you have clicked on.
We use these Personal Data for providing the Online Services, we further use it to improve our IT security. Based on the processed Personal Data we are able to put together the relevant offer or further offers to you or to the company you work for and to process your offer. This may include opening and maintaining a customer account in your name or informing you about changes and providing you further information through the electronic newsletter. We also process Personal Data in order to develop our Online Services on an ongoing basis. By using the Online Services, we get to know you better and can provide you with personalized services. Finally, we process Personal Data in connection with Online Services in order to better understand the behavior and interests of our customers. You are under no obligation to provide this Personal Data to us, but we may not be able to process a request or provide an online facility if you fail to provide such Personal Data.
We also use "cookies", which are small text files that are temporarily or permanently stored on your device when you visit our website. Cookies are often required for the functionality of the website. Others are used to personalize the offer. However, logs and cookies often do not contain Personal Data because we are often unable to assign this information to you. We also use analysis services such as Google Analytics. Within the use of such services, detailed information about the use of the relevant website is collected, but such information is also often not personal. Finally, we may use functionalities from providers such as Facebook, which may result in the provider concerned processing data about you. Further details about the used cookies, our evaluation of your user behavior or further social plug-ins and how to prevent these processing steps can be found here.
iii. Visiting our Premises
When you enter our premises, we may make video recordings in appropriately marked areas for security and evidence purposes. We may thereby obtain information about your actions in the relevant areas. Any Personal Data collected by video recordings is only available for processing to specific employees for your own safety, the safety of our employees and for evidence purpose. If criminal acts are suspected, we can make the recordings available to the prosecution authorities. If you do not want to be recorded, we must ask you not to enter the relevant areas.
You may also be able to use a Wi-Fi service. In this case, we collect device-specific data in the course of your use, and we may ask you to enter your name and e-mail address when registering. Even though we will usually not be able to assign the device specific data to a specific person, we will collect your log-in data. Additionally, we will process the duration of the connection, the location of the used Wi-Fi service and the volume of data used. We process this information in order to provide you with Wi-Fi services and for IT security purposes. The use of our Wi-Fi service is voluntary. However, it may not be possible to use the Wi-Fi service without your Personal Data being processed accordingly.
iv. Customer Events
For an event (might it be for advertising, sponsoring, cultural and sporting reason), we process Personal Data such as name, contact details and participation, other data (f.e. date of birth) depending on the event. We process this information for the purpose of carrying out customer events, but also to get in direct contact with you and get to know you better. Participation in customer events is voluntary, but usually not possible without the processing of Personal Data.
v. Business Partners
If you are one of our business partners, might it be a supplier, commercial customer, cooperation partner or service provider, depending on the field of activity we process different Personal Data about the contact persons in your company, e.g. name, function, title, contact information or further information available from third party resources.
We need to process such Personal Data for the performance of our contract (i.e. check whether we obtain services from you or deliver them to you or whether we want and can work together with you, to check whether your company offers the required security standards, to plan the work schedules of our employees and, if necessary, of the your employees), improvement of our customer orientation, customer satisfaction and customer loyalty. None of your employees is obliged to provide us with Personal Data. Yet, if they do not wish to provide us with the required Personal Data, we may not be able to work with you. In exceptional cases we are even legally obliged to process such Personal Data.
We process Personal Data such as name, function, contact details or further personal information for our internal administration. This includes accounting and archiving purposes and generally for checking and improving internal processes as well as in accordance with the fulfillment of our contractual obligation. These purposes may relate to us or to other company entities.
vii. Corporate Deals
We may process Personal Data, relating to the contact person or employees of companies included in corporate deals, in order to prepare and process company takeovers, sales and purchases or sales of assets such as receivables or real estate and similar transactions. The scope of Personal Data processed depends on the subject and stage of transaction and may include Sensitive Personal Data. The purpose of this data processing is to check the corresponding transactions and to carry them out where applicable. Notifications to local and foreign authorities may also be required.
viii. Job Applications
When you are applying to us, we will process your Personal Data relating to your application (f. e. name, date of birth, curriculum vitae, qualifications, certificates; if necessary, also Sensitive Personal Data) in order to assess whether you are qualified for the respective job position and to discuss possible employment with you. With your consent, we may also keep your application pending if we, or you, refrain from employment with a view to a possible later employment. It is voluntary to provide the respective Personal Data, but we cannot process an application without the necessary Personal Data.
ix. Compliance with Legal Requirements
In order to comply with legal requirements, we install preventive measures to ensure compliance or detect and clarify abuses (e.g. operation of a fraud reporting system, internal investigations or the disclosure of documents to an authority). We may also process Personal Data to comply with a legal requirement or government request.
x. Protection of Rights
We process Personal Data, e.g. name of the counterparty, in various constellations in order to protect our rights, e.g. to assert claims in and out of court and before local and foreign authorities or to defend ourselves against claims. Thereby authorities may require us to disclose documents containing Personal Data.